RETURNS & EXCHANGES

To qualify for a refund or exchange, items must satisfy the following strict standards:

• Item is in completely brand-new, unworn, and unwashed condition.
• Original Norvèe Club hangtags and security stickers remain firmly attached.
• No signs of wear, odor, cologne, makeup marks, or alterations.
• Item is returned inside its original protective presentation box.

Please follow these straightforward steps to request your return authorization:

1. Email our concierge team at Info@norveeclo.com with the subject line "Return Request - [Your Order Number]".
2. Specify whether you are requesting an exchange for a different size/color or a full refund to your original payment method.
3. Our team will review and reply within 24 hours with return shipping instructions and authorization.
4. Securely repack the item and post it back to our London fulfillment address using a tracked courier service.

Once your return parcel is received and inspected at our London facility, your refund will be issued within 3 to 5 business days. Funds are credited directly back to the original method of payment (Visa, Mastercard, Amex, Apple Pay, etc.). Please allow standard bank processing time for funds to reflect on your statement.

Exchanges are processed immediately upon inspection of the returned piece, subject to inventory availability. If your desired replacement item is out of stock, a full refund or store credit voucher will be provided.

In the unlikely event that your piece arrives damaged or with a manufacturing imperfection, please contact us immediately at Info@norveeclo.com within 48 hours of receipt with photos of the issue. We will arrange a complimentary immediate replacement or full refund.